Web Hosting Forum

Dedicated Servers

All accounts are bound by our policies. Violation of these policies will result in warnings, account suspension, account termination, and/or legal action, depending on the severity of the violation. We will do our best to protect the interests of our customers.

Lawful use Customers may not use our facilities and capabilities to conduct, or solicit the performance of, any illegal activity, or to conduct any other activity which infringes on the rights of us or any third party.

Inappropriate material Our Normal Unlimited accounts will not host or handle material that contains nudity, pornography, adult material, links to adult sites, obscenity, discriminatory/hate propaganda, "warez", hacking-related material, material which promotes the illegal distribution of software, or any material that results in reasonable complaints from other customers or third parties, or sites encouraging illegal activity or racism, sites providing instructions of performing illegal activities.

Intellectual property rights Customers may not upload or transmit any message, data, image or program that would violate the property rights of others. This includes the unauthorized transmission of copyrighted text, images, music, programs, or trade secrets or other confidential proprietary information, trademarks, service marks or trade names used in an infringing manner.
Customers may not upload or transmit any information which is libelous or defamatory, or which violates or infringes on any right of privacy of any person.

Interference with service There shall be no attempt to gain unauthorized access to our systems or accounts, disrupt service or network connectivity, misuse our facilities, or create fraudulent accounts.
We will not tolerate violations and attempted violations of system & network security. Or any type of tampering with the system with the purpose to inflict harm.

Viruses In the event that any virus or destructive element is found or furnished with any content, the customer will use their best efforts upon learning that such situation exists, to immediately eliminate the virus or destructive element. Customer will notify us as to the existence of any such virus or destructive element immediately upon discovery thereof, and we will have the right to take any steps we deem necessary to eliminate the virus or destructive element and to be reimbursed by the customer for its costs relating to any such commercially reasonable steps.

"Junk email" (SPAM, flames, and mail-bombs) Our servers and our hosted domains may not be the source, intermediary, or destination address involved in the transmission of junk email, nor will they be listed in any junk email message. The use of our servers to send or relay junk email is prohibited.
We define "junk email" to be a mass unsolicited message in any medium. Violation will result in immediate termination of all services without refund. Fines and legal action may be imposed. Any customer who is repeatedly flamed/mail-bombed or attracts such behavior will be asked to leave.
Our mailing list services are provided for use as discussion forums only, and may not be used to distribute unsolicited email. All users on a list must have personally subscribed to that list.

Bandwidth Extra data transfer is $10 /month per GB.
We do not allow sites with contents such as porn, warez, illegal files, file archives, or download only sites, as well as sites that offer mainly downloadable files, or have large downloadable files. No sites offering email services will be allowed either.
No software in conjunction with IRC may be executed (this includes bots, downloaders, etc.). Accounts may not be used for excessive downloads through a user's shell by means of FTP, web, or download utilities.

Disk space usage We provide Unlimited disk space with our Unlimited plans.
Customers may use their web space to ONLY store their web site.
You may not download files to your account, unless the file is to become part of the web site.
You may not store personal files on your account. Web space is not for personal backups!
All files on your web space must be linked to pages. That is, you may not have "orphaned files" (files that are not part of the web site). Please do maintenance from time to time and delete files that are no longer used.
Always delete temporary files. Do not store thousands of files on a single directory. This slows down access to the file system, and will make the delivery of your files slower.

Resource usage CGI, SSI, PHP, database services, and other CPU-intensive features utilize server CPU-time which is drawn from a common pool shared by all users on a particular system. Any site which monopolizes the CPU, causes disruption of service, or negatively impacts server performance will not be allowed. We reserve the right to immediately terminate any harmful CGI process.
Email accounts may not be used for permanent storage. Read mail (left on the server) is subject to removal after 30 days.
Any account which, due to extraordinary resource utilization, negatively impacts other customers, will be required to reduce resource utilization, or leave.

Customer privacy We respect the privacy of our customers, and will not sell or trade the names and addresses of our customers. We do not require customers to be listed in a customer directory. We reserve the right to provide contact information upon request in matters relating to potential legal action, flagrant abuses, as required by law, or when appropriate contact information can not be found on the customer's web site.

Criminal prosecution There are numerous federal, state and international laws regulating the use of the Internet. We will not hesitate to initiate criminal prosecution and/or cooperate with government agencies relating to abuse of our services or systems.

Refusal of service We reserve the right to refuse service to anyone at our sole discretion.
We will not be liable for any losses, damages, etc. We have the right to deny service to a customer, if this customer is being rude to a member of our staff, constantly creating problems on a server, constantly having billing problems (credit card denied way too often, etc.), demanding or expecting in a rude fashion more than what our service provides or what we can do ("I want you to install X software for me. Do it now or else", "I'm the customer and you have to satisfy me, etc.).
Always be polite. If you are not, we have the right to no longer provide you with web hosting service. If we decide to stop providing you service due to any of these reasons, we'll give you service until the end of the current month so that you have time to move to a new webhost. If we consider the event to be too severe, the account will be terminated immediately, and that decision will be final.

Billing, cancellation and delinquent accounts

Forms of payment We currently accept credit cards only. (Visa, Visa Premier, Visa International, Visa Electron, MasterCard, MasterCard Gold, Maestro, EuroCard, American Express, Darty American Express, Carte Bleue, Carte Bleue Affaires, E-Carte Bleue, JCB, Diners Club)

Billing period Accounts are billed monthly/yearly. Payment is due on the date of each anniversary of the payment period. Credit cards are charged automatically on the anniversary date of the payment period unless we receive written explicit instructions indicating otherwise.

Invoicing Customers will be invoiced via email.

Chargebacks If a chargeback is submitted against a credit card used to purchase service, the account(s) in question will be suspended immediately. There is a $250 processing fee to re-activate.

Refund Policy
User has 10 days from date of account setup to be eligible for a refund. All refunds requested with a "valid complaint" will receive a refund of the charged periods. Specifically from beginning of sign up to month’s end and following charged months if the beginning of the month and its charge have fallen in the 30 day period. What constitutes "valid complaint" shall be determined by TenaMax International in its sole and absolute discretion.
By submitting a credit card on the order form , User agrees to authorize all annual charges ,recurring charges to the account and any other balances incurred due to overages of limits, additions of extras to the account, service charges and/or any other fees.
User will not receive a refund for any setup fees. User will not receive a refund for any other reason, including but not limited to: late cancellation, unused time, slow connection caused by client’s ISP/network, client’s ignorance, InterNIC delays, already having logged in to his or her account many times, having used the account for whatever reasons or purposes, or account termination for violation of policies.

Delinquent accounts Accounts that are 30 days delinquent in payment of balances due will receive a reminder email. If payment, in full, is not received within 7 days of the reminder, the account will be suspended. Accounts which remain suspended more than 2 weeks are subject to termination.
Accounts which are reactivated after having been suspended are subject to a $25 account reactivation fee.

Cancellation We reserve the right to cancel service at any time for any reason. Should we cancel service, prepaid monthly/yearly fees for service not rendered will be prorated and refunded.
Customers may cancel their accounts at the end of their billing period.
We require written notification (by email) at least 7 days before the billing period ends.
Domain registration fees are not refundable. Your domain name remains yours to keep.
We will not be liable for any losses, damages, etc.

Account name changes There is a $25 fee to change the primary domain of an account.

Termination Breach of any term or condition of this agreement by User.
Commencement of any lawsuit or proceeding against User arising from or relating to its use of the Website, whether or not such suit names Provider as a party or seeks and recovery from TenaMax International.
Payment for any charges is due upon the date of the invoice. All payments must be in U.S. Dollars. Accounts which have balances outstanding shall be deemed to be in default and subject to termination of service. Any charge that is not paid within thirty (30) days from the date of the invoice shall be subject to an interest rate of 1.5% per month, or the maximum allowed by law. User shall be responsible for all costs of collection, including reasonable attorney's fees and court costs, in event of a default for nonpayment of any amounts due TenaMax International .
By logging into your account, or uploading files to it, you are indicating your acceptance of these Terms and Conditions.

Our policies We reserve the right to change our policies at any time for any reason.
If you have any questions regarding our policies, feel free to contact us.